Customised
Create and refine your journey with arevo.
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One simple download
A smarter journey shouldn't require a thousand apps. Find the simplest, most convenient, most economical or most environmentally friendly way to get to your destination and find a better way to travel - all in one smart app. Download arevo today.
Using arevo is easy
Personalise
Set your favourites and customise options to choose your preferred travel style.
Plan
Choose the travel plan that best suits your needs and preferences, pre-book parking and top-up your myki.
Commute
Enjoy using arevo as the smartest way to get around town.
arevo at a glance
What is arevo?
arevo is a free app.
arevo provides personalised transport options to Victorians. It integrates Melbourne’s train, tram and bus systems, myki top-up, Uber and car parking to help you save time, money and hassle.
What are the key features of the arevo app?
arevo suits you.
With arevo, you can plan the journey that best suits the way you live, search for nearby parking, top up your Myki and add places to your 'favourites' (think – home, work, the local pub...)
How do I download and sign up to arevo?
Get 'appy.
arevo can be downloaded from both the Google Play store (on Android) and the App Store (on iPhone).
Once you've downloaded arevo, open the app on on your device and you'll be guided through next steps. To get the full benefits of arevo, including access to exclusive discounts and personalisation, make sure you sign up in the app and select your travel preferences.
Do I receive any benefits for signing up to arevo?
Of course!
Signing up will give you access to exclusive discounts on a range of products and services like bikeshare, carshare, parking, etc. And the list keeps growing...
What are the minimum system requirements for using arevo?
Some device advice...
arevo requires a minimum of Android version 4.3 or iOS version 10 on your device.
How does RACV handle my data and cookies?
RACV's data privacy is detailed in our Privacy Charter which is in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth).
As our aim is to improve the traffic conditions for all Melburnians, data generated by arevo will be aggregated and used to identify patterns, trends and bottlenecks in order to understand and report on congestion problems.
arevo as your journey planner
How do I plan a journey with arevo?
Easily!
It's easy like Sunday morning! Head to the 'Trips' tab at the bottom left of your screen and type in where you want to go. Then click 'Route' and you'll see a whole range of trip options based on your travel preferences. You can also choose to leave now or plan ahead to leave or arrive at a certain time.
If you've set any 'favourites', you can simply choose one of these from your 'instant results', click 'Route' and voilà – there are your trip options.
Can I track disruptions on my journey?
You bet!
In the 'Profile' tab, there's an option to show service alerts for public transport. In this screen, you can see all the alerts for a certain mode of transport or search for alerts on a particular bus route, train or tram line.
Can I share my planned trip?
Yes you can.
After selecting your planned trip, a 'share' icon will appear in the top right corner of your screen. Tap on the icon and then select 'Share Trip' from the list of pop-up options.
How do I find the cheapest, fastest, or most eco-friendly trip?
We all have different travel priorities.
arevo caters for this by allowing you to prioritise your travel by money, time, carbon, convenience, and exercise.
The app prompts you to set your priorities when you sign up, but if you skipped this step or you've changed your mind, you can always adjust this later by going to 'Profile' > 'Settings' > 'Priorities'. The duration, price and CO2 emissions of your trip are clearly displayed for each travel option, and you can filter for these at the top of the search page as well.
Will I be able to select my preferred mode of transport?
Of course!
We all have our own preferences for different modes of transport and not all of us have a car/bike/Myki. arevo lets you select the modes of transport you use often, minimise those you use occasionally, and remove others that you don't use so they won't appear in your searches.
Go to 'Profile' > 'Settings' > 'Transport' to select your personal transport preferences. You can also change these preferences on a trip-by-trip basis as part of the journey planner. When you're looking at your trip options, simply click on 'Transport' in the top right corner of the screen to select your preferred modes of transport for the trip.
Can I book my journey through arevo?
Stay tuned.
arevo currently enables you to top up your myki card and book an Uber ride within the app. You'll be sent to our partners' apps to complete any carshare, bikeshare or car parking bookings. We are working towards a single wallet environment where all transport can be booked directly within arevo so stay tuned.
What are favourites?
Favourites are your personal 'greatest hits' collection.
They're your preferred destinations, e.g. your home, work, gym, or even the local pub. They can be managed in the 'Favourites' tab.
Adding favourites will allow you to get quick journey results from your current location. If you add a public transport stop to your favourites, you'll see departure information for that stop, such as time until the next train to or from the city.
Will the app include turn-by-turn directions?
It will indeed!
The app will bounce you off to Google or Apple Maps when you turn on the actual turn-by-turn navigation.
I want to save a trip - can I do that?
Save yourself.
You sure can. Just search for and select your chosen trip, and a 'share' icon will appear in the top right corner of your screen. Tap on the icon and then select 'Add to Favourites' from the list of pop-up options.
Payments and bookings
How do I top up my myki card?
Linking your myki to arevo is simple.
Go to the 'myki' tab and fill in your myki username and password. This will send you to a page where you can add myki cards and quickly top up by choosing an amount (for myki money) or number of days (for a myki pass). Just like that, you're good to go! Definitely beats waiting in line when you're late for the train...
Will my myki balance be up to date?
myki top-ups in 30 minutes? Sorted!
myki top-ups are usually processed within 30 minutes, at which point your myki balance will be updated. In some rare instances, however, it can take up to 90 minutes for the top-up to process and 24 hours for the balance to be updated.
Can I see my top-up history for both in-app top-ups and myki machine top-ups?
Your history tells a story.
Your myki balance in arevo will always be accurate and include all forms of top-ups.
Will arevo store my credit card information?
The security of your personal information is important to us.
Your credit card information is only stored on your device, and it is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
Can I book my journey through arevo?
Not yet...
arevo currently enables you to top up your myki card and book Ubers within the app. You'll be sent to our partners' apps to complete any carshare, bikeshare or car parking bookings. We are working towards a single wallet environment where all transport can be booked directly within arevo so stay tuned.
User accounts and discounts
How do I sign up to arevo?
To begin, download the free app.
arevo only requires a few simple details. Once signed up, you gain access to exclusive discounts, and (of course) the best trip planning and curation options to meet your personal preferences. Once you've downloaded arevo, open the app on your device and you will be guided through the steps to sign up. If you skip the sign-up process at first, you can always do this later in the 'Profile' tab.
I have been signed out - what do I do?
Logging back into arevo is simple.
Navigate to the 'Profile' tab, click 'Sign in to your RACV account', add your login details, and voilà - you're back in.
I have lost my password - how do I get a new one?
Don't stress!
To sign into your arevo account, go to the 'Profile' tab and select 'sign in to your arevo account'. Beneath the sign in details on this page, there is an option to select 'Forgot Password'. This will take you to a page where you can reset your password. Enter your email address and we'll send you instructions on how to reset your password. You'll be signed in again and ready for your next journey.
Can I use arevo without signing up?
Hello there, stranger!
Yes you can, but are you sure you want to miss out on access to our ever-growing list of exclusive discounts for products such as parking?
How do I see which discounts I can access?
Sign up and sign in!
Discounts are only visible when you have created an account and signed into arevo. Go to the 'Profile' tab, click on 'Discounts & Rewards', and check out all the benefits available to you.
How do I use the discounts?
One click copy & paste.
Each of the discounts in the app has its own promo code. When you click on the discount, the app copies the promo code and sends you directly to the website or app where you can apply that code.
Contact and feedback
Can I provide feedback or suggestions for arevo?
We're in this together.
Your feedback and suggestions are encouraged. In the arevo app, jump to settings within the 'Profile' tab and click on 'Feedback & Support'. Here, you can report a problem, or suggest an improvement for the app.
We also have a 'Request features' page under the 'Profile' tab, where you can leave your own requests or vote on others' suggestions. Thanks in advance.
How do I report a problem with the arevo app?
Shake it up.
Just shake your phone, or take a screenshot in the app and you'll see a pop-up to report a problem. Yes, it's that easy!
I would like to partner with arevo - who should I contact?
We like you too!
Partnerships are an important way for arevo to continuously improve the services and benefits available to all users. Give us a shout and we'll take it from there.
