Arrive on time
Plan trips around arrival and departure times.
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Need a car? Try Flexicar
arevo is excited to introduce a new car share partnership with Flexicar, a cost-effective carsharing service. It's a simple alternative to owning or renting a vehicle. Registered arevo users get special discounts on membership, driving fees and access to exclusive offers.
For arevo users new to Flexicar: Get a free day of driving credit ($79)*
Download arevo for free and click on Flexicar to check out the offer. Offer expires on 31/07/2021.
Using arevo is easy
Find your line
Train, tram and bus lines are colour-matched with Public Transport Victoria’s network maps for easy trip planning.
Plan ahead
Work out arrival and departure times for different modes of travel.
Choose a bike route
Plan your bike trip from A to B using available bike paths.
Score some savings
Make the most of a range of local discounts.
Help and account support
How do I create an arevo account?
Follow these steps and you’re ready to go:
1. download arevo from Google Play Store (Android) or the App Store (iPhone)
2. open the app and tap Sign in with mobile
3. enter your mobile number to receive a 6-digit code via text
4. enter the code when prompted (sometimes your phone will do this automatically)
5. enter your first and last name and your email address.
If you skipped the sign-up process at first, don’t stress. You can always create an account later from the Settings tab.
arevo looks different. What has changed?
We made a few adjustments here and there to improve how you plan your trip with us. Here’s what’s changed:
- cleaner map interface that prioritises transport
- single-tap access to view live public transport departure times across Melbourne
- live public transport disruption information while you’re on the move
- personalised preferences have been replaced with categorised trip options (walking, cycling, car and public transport) to make life easy
- dashboard view introduced to help you find cheap petrol prices and parking
- we bid farewell to myki top-up, but don’t worry, we’ll link you to the Public Transport Victoria (PTV) website to make life easy.
What does the removal of myki top-up from arevo mean for me?
Your account: we’ve automatically disconnected your myki account from arevo. We don’t have your myki account details (like your login or credit card information) stored as we only operated as a conduit for Public Transport Victoria (PTV).
Your balance: fear less friends, your myki balance won’t be affected. The money you have there will remain, you’ll just need to check it and top it up differently. Here are a few options:
- top up online via the PTV website
- use a Quick Top Up machine in your local area
- head to your local 7-Eleven shop.
For more information on managing your myki, check out: ptv.vic.gov.au/tickets/myki
How does arevo handle my data (including cookies)?
arevo is created and managed by RACV. The arevo Privacy Notice explains how we collect and handle the personal information you share with us, while the RACV Privacy Charter refers to how RACV generally collects and handles information. Put simply, we use data to help us provide a better service to you. Our aim is to improve traffic conditions for all Melburnians, and the data you share with us helps us identify patterns, trends and bottlenecks in order to understand and report on congestion problems.
How arevo works
How do I plan a trip?
Easy. We’ll have you on the road in no time. When you first open the app, you’ll see a map:
1. in the Where to? search box, type in where you want to go
2. tap the applicable address from the drop down and click Route
3. select the departure time (or arrival time) and click Done
4. if you want to walk, cycle or drive to your destination, tap on that option at the top of the screen and we’ll redirect you to Google or Apple Maps to start your trip
5. if you prefer public transport, select a suggested route to see a detailed breakdown for every step of your journey.
Are the public transport icons in arevo interactive?
They sure are. Tap on any public transport icon to see live departure times from that stop or station, complete with any disruption alerts.
Can I track delays and disruptions on public transport?
You bet. When you tap on a public transport icon on the map, you’ll get live status updates for each departure. Different coloured text indicates how the service is performing.
- Red: service is running late.
- Black: service is on time (or there is no live data available).
- Blue: service is early.
If there are disruptions affecting your line, stop or station, you’ll see a warning icon (of an exclamation point inside a triangle). Tap on it for details about the disruption. The same goes when you’re planning a trip!
Does arevo provide turn-by-turn directions?
We do, but with a little help from our friends. arevo seamlessly redirects you to Google or Apple Maps for turn-by-turn directions when you start your trip.
Where does arevo get service disruption information from?
Straight from the source. We use the Department of Transport’s data feed, which means as soon as they know about a delay or disruption, you’ll know too.
Besides trip planning, what else does arevo do?
Good question. We also hook you up with stellar parking through our partner UbiPark. They’ve been with us since day dot to save you from driving 20 laps around Lygon Steet to find a car park.
You can also check petrol prices and get discounts through arevo. Those little gems are all thanks to arevo being owned by RACV.
Flexicar partnership
What is the arevo partnership with Flexicar?
arevo is continuing to make it easier for Victorians to get around in cost-effective and convenient ways through the formation of a partnership with car share provider, Flexicar.
The partnership with Flexicar will give arevo users who create an account within the journey planner app access to exclusive offers to the Flexicar service.
How do I access the Flexicar offers?
The offers are available to registered arevo users only. Download the arevo app, register as a user and access the Flexicar offers in the ‘Offers & Discounts’ page.
Download now from the AppStore or Google Play.
How do I set up my account with Flexicar? How long does it take?
The sign-up process is online via the Flexicar website or app. You should allow up to 48 hours to set up your account with Flexicar. The Flexicar team must verify your licence and approve your account. Once you have completed the online sign up, look out for an email from Flexicar to complete the license verification step. Remember to follow the steps in the arevo app to access your discounts.
See https://flexicar.com.au/how-it-works/ for more information.
How do I use my credit with Flexicar?
If you're eligible and have claimed a free credit with Flexicar via the arevo app, this credit will be applied to your Flexicar account as part of the account set up process (the steps are provided in the Flexicar offer in the arevo app). When you book a car, the credit will be automatically applied at the end of the rental period (when the charges are calculated). Any remaining credit will be retained on your account for further bookings, until it’s nominated expiry date.
How arevo works for cycling
How do I plan a trip by bike?
1. Tap the “Bike” tab to open the bike map and see a description of the different routes available
2. In the Where to? search box, enter the place you’d like to go, select the correct address from the drop down and click Route
3. Select the departure or arrival time
4. Click Done.
What do the colours on the map mean?
Each colour represents a different type of road or cycling path. We worked with councils and municipalities to bring this feature to life so you can suss out which route is best for your level of riding experience.
Blue: Off road shared path
These are shared paths for bikes and pedestrians that aren’t on roads. They’re usually found alongside rivers, creeks or train lines.
Green: Protected lane
These lanes are on roads. They have a physical barrier (usually made of concrete or plastic) to separate bikes from cars. You’ll also hear them referred to as ‘Copenhagen’ lanes. Very European.
Gold: Buffered bike lane / Shimmy route
Buffered lanes have two single white lines around 1m apart. They also have another painted strip along either white line for an additional .5m buffer to separate you from parked cars and motorways.
Shimmy routes are Council endorsed bike routes using low traffic and low speed roads, as an alternative to using arterial roads with higher traffic volumes and speeds. These segments comprising several streets have designated street signage and white bike symbols on road to assist bike riders in way-finding.
Orange: Painted lane (Green or White)
These lanes have two single white lines around 1m apart. Sometimes, they’ll also have fancy green paint inside the lane to boost visibility.
I’m just starting out on the bike. Can arevo suggest safer cycling trips?
Sure can. Coloured guides will indicate the type of bike path you’ll travel on so you can plan ahead and feel safe on your journey
Why doesn’t the whole map have guides marked out?
We are constantly working with councils to add more data to the map. If you’re a local council and want to work with us to include more cycle path and road data, send us a note at hello@arevo.com.au and we will be in contact.
Contact and feedback
Can I provide feedback or suggestions for arevo?
We love hearing your feedback and suggestions. When using arevo on an iOS device, take a screenshot with the app open to prompt a pop-up. When using an Android device, give your phone a shake. The pop-up that appears will let you submit a suggestion or question. We’ll take these suggestions and use them to help us decide which features to add to arevo next.
How do I report a problem with the arevo app?
If you’re using an iOS device: take a screenshot and a pop-up will appear. Follow the prompts to let us know what’s gone wrong.
If you’re using an Android device: with the app open, give your phone a shake and a pop-up will appear. Follow the prompts to let us know what’s gone wrong.
I’d like to partner with arevo, who should I contact?
Sweet! We’re always on the lookout for new partnerships to improve our service offering, especially from transport service providers and local Victorian businesses. Just send us an email at hello@arevo.com.au and tell us:
- who you are
- what you do
- the opportunity you see for your service/business in arevo
Then our people will contact your people.
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*Terms and conditions: Offer is valid for registered arevo users only. Offer is valid only for newly registered Flexicar customers. The offer must be claimed by entering the promo code during the Flexicar new customer process. This offer expires on 31/07/2021. Driving credit is valid for 12 months from the point of Flexicar account creation. See Flexicar website for full terms and conditions. RACV receives a commission from Flexicar for each new customer that signs up under this offer. This amount is not an additional charge to you and represents 50% of the sign up fee, calculated after the first ride.
